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We’re teaming up with Ophelos for ethical debit resolution

At ��������, we're working hard to build a financial product that genuinely works for our customers and their lifestyles, but also want to be the most supportive organisation we can around circumstances that are out of our control. Identifying and supporting our customers that may find themselves behind on payments, while building positive relationships around resolution and their financial health, is a huge part of our mission.

So we're teaming up with Ophelos, a transformative business that helps to better identify and support potentially vulnerable customers through machine learning. They'll allow �������� to offer best-in-class support for any customers who might find themselves behind on payments, so that each customer reaches the best outcome for their personal situation and has the right tools to boost their financial health.

By taking an ethical and digital approach to debt resolution, our partnership with Ophelos will ensure that customers will benefit from fairer, more personalised ways of managing credit - not just at the point of taking credit out, but at every stage of the customer journey.